Newcomer Inquiry
Method 1（Wechat applet）：
1. Open wechat and scan the following QR code. Login Post2You applet.
2. Authorize the applet to obtain your phone number and complete the registration. Begin to use Post2You.
Method 2（Website）：
1. Click https://client.post2you.net/P2U/login/register.html
2. Enter the mobile phone number according to the page requirements to complete the registration.
1. Login Post2You applet.
2. Find "click to view warehouse address" on the home page.
3. Express your package according to the recipient and address. After arriving at the warehouse, the system will automatically recognize that this package belongs to you.
1. General goods and sensitive goods refer to the inspection standards of the Chinese customs.
2. If sensitive goods are delivered through general cargo channels, they may not successfully pass the inspection of the Chinese customs.
Customers may delay the receipt of goods, or need to pay an additional fee for sensitive channels before customs clearance and shipment.
3. The following are sensitive goods: Fake / genuine goods, authentic dolls, high-value goods, jewelry, liquids, powders, drugs, CDs, videos, genuine goods, electromagnetic products, electrical appliances, sharp weapons.
4. Goods outside the above scope are generally classified as general goods.
Post2You is a regular and professional forwarding company. We provide a series of considerate services to customers, including:
- Payment for domestic goods in China
- Domestic commodity purchasing in China
- E-commerce unpacking-delivery
- Free storage for a long time
- Check the quantity and quality of packages
- Consignment
1. Sure! We are very happy and honored to provide this service.
2. The payment and purchasing service is completely free. But the premise is that the goods must be transported and shipped by Post2You.
3. Because this service is free, if you only use our payment service , We can't handle it.
Common billing methods
1. The real weight refers to the actual weight of the package.
2. The volume weight calculation formula is: length (CM) x width (CM) x height (CM) /6000. The calculation result is the volume weight in kg.
3. Volume is the amount of space an object occupies. The calculation formula is length (CM) x width (CM) x height (CM) / 1000000. The calculation result is the volume in cubic meters (M3).
1. full bubble,half bubble and no bubble are actually about how to get the package billing weight.
2. full bubble refers to the comparison between the actual weight and the volume weight. Whichever is larger will be used as the billing weight. For example, the actual weight of the package is 10kg and the volume weight is 15kg. If the full bubble billing method is used, the billing weight is 15kg.
3. half bubble means that when the volume weight is greater than the actual weight, the billing weight = (actual weight + volume weight) /2. For example, the actual weight of the package is 10kg and the volume weight is 15kg. If the half bubble billing method is used, the billing weight is (10+15) /2 = 12.5kg.
4. no bubble means that no matter which is larger, the actual weight is used as the billing weight. For example, the actual weight of the package is 10kg and the volume weight is 15kg. If the no bubble billing method is used, the billing weight is 10kg.
1. When the actual weight is greater than the volume weight, the freight is calculated according to the actual weight.
2. When the volume weight is greater than the actual weight, if the difference is less than 10kg, the freight shall be calculated according to the actual weight. This is the so-called 10kg bubble free.
3. When the volume weight is greater than the actual weight, if the difference is greater than 10kg, the freight shall be calculated according to half bubble.
The freight of sea packet is calculated according to the full bubble in Post2You.
The freight of sea bulk cargo is calculated according to the volume of the package in Post2You. The minimum consumption is 0.3 cubic meters.
Package inquiry
Post2You provides 90 days free warehousing service. If the package has not been delivered for more than 90 days, a storage fee of ￥ 1/ day will be charged.
Sure! You can contact the customer service to inform in advance that there are packages to be paid on behalf of. Then the warehouse will pay the express fee for you when it signs for the package.
This situation is common and may be due to:
1. The operation process of domestic terminal express stations in China is to scan packages first, and then send them to the receiving place. When the express station scans the package, it will upload the signed information to the seller's e-commerce platform. At this time, if you go to the e-commerce platform to query, the above situation will occur. Generally, 80% of the packages are due to this reason.
2. The package has arrived at the warehouse, but the operator has no time to do the inbound operation.
3. The seller has filled in the wrong express delivery number of the package, and the logistics information displayed on the e-commerce platform is not the logistics information of your package.
4. The seller did not write your "PU" customer code on the recipient. As a result, after the package arrived at the warehouse, the system could not identify it as your package, so we could not notify you.
In this case, please wait patiently for a period of time. Generally, you will receive a package inbound prompt within 1 day.
If you haven't received it for more than 1 day, you can contact our customer service, and our customer service will help you find the problem. Please rest assured!
If the seller does not fill in your "Pu" code in the recipient location of the package, the system will not recognize it as your package. In this case, you can actively claim your package in the system.
The method is as follows:
1. Open the Post2You applet, find the "I want to send" button on the home page, and click to enter.
2. Find "tip 1: if you can't find the corresponding package, please try to claim it" at the top of the page, and click the button next to it.
3. Enter the parcel express number you want to add on the open page.
After the operation, if the package has arrived at the warehouse, the package will appear in your package list. If the package has not arrived at the warehouse, the system can also recognize that it is your package when it arrives.
After the package arrives at the warehouse, we will weight and measure the volume of the package. In the meantime , each package will be photographed. You can see the weight and photos of your package during measurement through the Post2You applet.
* During the COVID-19 pandemic, we will disinfect every package entering the warehouse to ensure the safety of the recipient.
Order Inquiry
In this case, the package will be returned to Post2You warehouse. Our customer service will contact you. You only need to pay the price difference and handling fee of the channel, and we will help you deliver the package again.
The system judges the destination according to the postal code, so there is no delivery company to choose due to:
1. The recipient's postal code is incorrect, so the system cannot distinguish the destination, so the corresponding delivery company cannot be queried.
2. The delivery address is indeed undeliverable.
If this happens, please check whether the postal code of the recipient is correct. If there is no problem, please contact our customer service, who will help you further check the problem.
1. The declared value is one of the materials submitted to the customs office of destination. It is used to affirm the value of this package. If the declared value is too large, the customs will need you to pay import tax. Therefore, if the declared value you filled in is greater than a certain value of the local customs, the system will record the declared value you entered and automatically adjust the declared value to the declared value we suggest. In this way, we can try our best to avoid the tax.
2. At the same time, in case your package is unfortunately lost during transportation. The declared value you fill in will be used as a basis for your claim amount.
3. If the declared value you fill in is much greater than your freight, the system will recommend you to purchase insurance. After purchasing insurance, if your package is lost or damaged, Post2You will assist you to claim against the insurance company according to the declared amount you filled in.
The "sign in" status mainly allows customers to update and monitor the latest status of packages. Clicking the "sign in" button will not cause us to give up continuing to monitor the latest situation of packages for customers.
So please don't worry. As long as your package is still in transit, we will be duty bound to deliver it to the destination.
Here are several situations
a. The parcel was damaged in transit
If the goods are damaged in transit, there is no compensation. The customer needs to correctly assess the vulnerability of the goods and then take appropriate preventive measures. Including:
- Wooden frame: generally, the goods that are overweight, oversized, afraid of falling, being afraid of pressing and being afraid of touching need wooden frames. This can effectively avoid damage to the goods during transportation and play a good role in protecting the goods.
- Bubble film: with sound insulation, shockproof and anti-wear properties, it is widely used as a shock-resistant cushioning package for all kinds of fragile products.
- Buy insurance: if the goods are too expensive, we strongly recommend buying insurance. In case of damage to the goods, the insurance company can settle the claim.
b. All packages lost
If all the goods are lost during transportation, the customer needs to submit a shopping voucher for the goods. After our review and confirmation, we will make compensation according to international transportation standards. Compensation standard: 3 times of the shopping voucher, declared value of goods and freight, whichever is lower, and the maximum compensation shall not exceed USD 50.
c. Partial loss of package
If the customer finds that the goods are incomplete when signing for the goods. The customer needs to take photos or videos of the goods when signing for the goods, and it is best to indicate what goods are missing on the signing for the goods.
Then submit the shopping voucher of the lost goods and the relevant photos / videos when signing for the goods to our customer service.
After our review and confirmation, we will make compensation according to international transportation standards. Compensation standard: 3 times of the shopping voucher, declared value of goods and freight, whichever is lower, and the maximum compensation shall not exceed USD 50.
During the actual transportation, there are few cases of loss. Customers can rest assured. However, if the customer's goods are expensive, we strongly recommend that the customer buy insurance with the premium as low as 1%. After the insurance is purchased, the insurance company will pay the loss amount in full regardless of the loss or damage of the goods.
Agency payment and purchase inquiry
Agency payment means that customers have registered accounts on e-commerce platforms (Taobao, jd.com, pinduoduo, Tiktok, etc.)
and can place orders for goods on their own, but there is no corresponding payment account or no RMB for transactions.
You can submit the corresponding payment link to the payment page of the system when paying for goods, and we will help you pay.
Agency purchasing means that customers do not have a registered account on the e-commerce platform and cannot place orders for goods by themselves.
Then you can submit the name, link and specification of the product you need to purchase to the purchasing page of the system.
Post2You will help you purchase the goods according to the product information you submitted.
After the goods are shipped by the seller, Post2You will also inform you of the logistics number of the shipment.
Post2You agency payment type includes:
1. Commodity agency payment
If the customer does not have a payment account in China (Alipay, wechat payment), you can provide a link for commodity payment and submit it to the system. Our operator will perform the payment operation for you.
Common links for commodity payment include: links for payment of Alipay, words for payment of Taobao / Alipay, QR codes for payment of Taobao, payment links for pinduoduo, and other payment links.
2. Alipay Transfer
If the customer has a certified China Alipay account, or the seller gives his own Alipay account information / collection QR code. As long as you upload it to the system, our financial personnel will transfer the recharge amount you submitted to your Alipay account.
3. Bank transfer
If the customer has a bank account in China, or the seller gives his own bank account. Then you can provide us with relevant bank information, and our financial personnel will transfer the amount you submitted to the bank account.
4. Wechat recharge
If the customer has a certified wechat payment account in China, or the seller gives his own wechat collection QR code. As long as you upload it to the system, our financial personnel will transfer the recharge amount you submitted to the corresponding wechat account.
If you have multiple commodities to be paid and purchased, but you don't know the total price, and you don't want to submit them to the system one by one.
At this time, the shopping cart can help you.
You only need to put the goods paid and purchased on behalf of others in the shopping cart, and then select the goods to be submitted in the shopping cart. The system will help you calculate the total price. Then you can recharge according to the total price and submit it to complete the operation.
First of all, please rest assured that this is the normal processing flow. When submitting, the system will deduct the payment and purchase amount.
During the working day, the financial staff will complete the processing within 2 hours.
In non working days, the time limit for handling is uncertain. Generally, it will be handled as soon as possible.
If you are really in a hurry, you can contact our customer service, and we will help you deal with it urgently.
If the financial personnel are unable to pay or purchase, the order will be refunded, and the relevant funds will be returned to your account.
Please rest assured!
If the seller refunds, the relevant funds will be returned to the account of Post2You.
At the same time, you should also receive relevant refund notices on the e-commerce platform.
Please upload the notice screenshot containing the refund date and refund amount to the system on the page of recharging.
After checking, our financial staff will recharge the refund to your account.
If you do not have the relevant refund notice information, please contact our customer service, who will assist you in handling the refund.
Other inquiry
At present, the freight service only provides door-to-door service, which means that it is only delivered to the gate.
If the customer's address is upstairs or in an apartment, and it is necessary to use a porter to carry the goods upstairs, please discuss the handling costs with the freight driver.
I believe every freight driver can provide this service to customers for a fee.
Whether you have forgotten your login password or your payment password, you can obtain the verification code through email, and then reset the password by yourself.
But if you haven't been in Web page -> top right name -> Security Center , or The wechat applet -> My -> email page is bound to email, so please contact customer service through whatsapp/ wechat / webpage online customer service. After the customer service verifies your identity information, it will help you reset your password.